Effective Date: July 2, 2025

Lansing Counseling PLLC (“we,” “us,” or “our”) is committed to protecting the privacy of visitors to our website, https://lansingcounseling.com. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

Information We Collect
We collect personal information you voluntarily provide when you:
• Contact us through our website or by phone
• Complete our secure intake form
• Sign up for services or schedule appointments

This information may include your name, phone number, email address, and any health-related data necessary for care delivery.
We may also collect non-personal data through website analytics, such as IP address, browser type, device type, and pages visited.

How We Use Your Information
We use the information we collect to:
• Coordinate intake and scheduling
• Provide psychological services
• Send appointment reminders and service-related communication
• Respond to inquiries or requests
• Maintain internal records and meet legal requirements
• Improve website functionality and client experience

SMS Communications
By providing your phone number, you consent to receive SMS messages from Lansing Counseling PLLC. These may include:
• Appointment reminders
• Intake coordination
• Service-related updates

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP or CANCEL. For assistance, reply HELP or contact us at [email protected] or (517) 333-1499.
We do not use your number for affiliate or third-party marketing purposes.

SMS Messaging Disclosure

Lansing Counseling may use SMS messaging to confirm or reschedule appointments, provide reminders or updates about services, send standard notifications related to purchases or the business relationship, and respond to basic inquiries through conversational messaging. Message frequency may vary, and customers may receive 1–2 messages per week. Message and data rates may apply. Text HELP for help. Text STOP to unsubscribe.

How We Protect Your Information
We maintain physical, administrative, and technical safeguards to protect your personal data. All health-related information is stored and transmitted through HIPAA-compliant platforms, including TherapyNotes.
We take reasonable steps to prevent unauthorized access, disclosure, alteration, or misuse of your data.

Third-Party Sharing
We do not sell, rent, or transfer your personal data to any external organizations under any circumstances. Your information is shared only as necessary to deliver services or comply with legal obligations (e.g., subpoenas or required reporting).

Third-Party Links
Our website may contain links to external services such as payment processors or scheduling platforms. We are not responsible for the privacy practices of these third parties and encourage you to review their policies.

Your Rights
You have the right to:
• Access your personal information
• Request corrections or deletion
• Withdraw consent to communication at any time

To exercise these rights, please contact us at [email protected].

Policy Updates
We may update this policy as needed. Any changes will be posted on this page with an updated effective date.

Contact Us
If you have questions, concerns, or want to exercise your privacy rights, contact:

Lansing Counseling PLLC
5030 Northwind Dr, Suite 101
East Lansing, MI 48823
Email: [email protected]
Phone: (517) 333-1499